Terms of Service

1. About these terms

These Terms of Service (“Terms”) are an agreement between you and Nep Tech Pal, operating as B&B Studio (“we”, “us”, “our”). They apply when you download or play Pocket Builders or any other B&B Studio game (each an “App”) and when you use this website (the “Site”). By using an App or the Site you agree to these Terms. If you don't agree, please don't use them.

Our Privacy Policy explains how we handle your information and forms part of these Terms.

2. Who may play

Our games are made for a general audience and are not directed to children under 13. If you are under the age of majority where you live, please make sure a parent or guardian has reviewed these Terms with you and agrees to any purchases.

3. Your licence to play

We give you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the App on Apple devices you own or control, for your own non-commercial entertainment, in line with these Terms and the App Store's usage rules. All rights not expressly granted are reserved by us.

You agree not to:

• copy, modify, sell, rent or distribute the App or its content, except as the law allows;
• reverse engineer, decompile or tamper with the App, its save data, or our servers, except where the law expressly allows it;
• use cheats, bots, hacks, modified clients or any unauthorised software to gain an advantage or to alter scores;
• send fake, forged or automated requests to our leaderboard or other online services, or try to disrupt or overload them;
• use the App or Site for anything unlawful, harmful or abusive.

4. Virtual items and currency

The App includes virtual items such as coins, gems, boosts, skins and pets (“Virtual Items”). Some can be earned by playing; some can be bought with real money. Virtual Items:

• are licensed to you for use in the App only, and are not your property;
• have no real-world monetary value and cannot be exchanged for cash, sold or transferred;
• may be changed, rebalanced or retired as we update the game, although we will try not to take away something you have paid for without good reason.

Your progress and Virtual Items are stored on your device. If you delete the App or lose your device, earned progress may be lost and we may not be able to recover it. Permanent purchases, such as No-Ads, can be recovered with Settings > Restore Purchases using the same Apple Account.

5. Purchases and refunds

All in-app purchases are processed by Apple through the App Store, under Apple's terms and pricing for your region. We do not receive or store your payment details. Purchases are final once the item is delivered, except where the law or Apple's policies say otherwise. To request a refund, contact Apple at reportaproblem.apple.com. If a purchase doesn't arrive, please contact support and we'll help.

6. Advertising

The App is free to play and is supported by ads from Google AdMob. Some ads are optional and give you an in-game reward for watching. Ad-related data is handled as described in our Privacy Policy. The No-Ads purchase removes ads as described in the App.

7. Leaderboard and nicknames

If you play online, your nickname, score, level and current town may appear publicly on the leaderboard in the App and on the Site. Your nickname must be 3 to 16 characters and must not be offensive, hateful, sexual, impersonating someone else, or include personal information such as your real full name or contact details. We may automatically filter, change, hide or remove nicknames and scores that break these rules or that appear to have been obtained by cheating or tampering, and we may reset the leaderboard from time to time.

8. Our content

The App, the Site and everything in them, including the game, artwork, characters, music, text, logos and the names “B&B Studio” and “Pocket Builders”, are owned by us or our licensors and are protected by intellectual property laws. You may share screenshots and videos of your own gameplay for non-commercial purposes, as long as you don't suggest that we endorse you.

9. Messages and feedback

If you send us ideas or suggestions, you agree we may use them to improve our games without any obligation to you. Please don't send anything confidential through the contact form.

10. Updates and availability

We may update the App to fix bugs, add content or change features, and some updates may be required to keep playing. We may suspend or discontinue online features, such as the leaderboard, at any time. We try hard to keep things running smoothly, but we can't promise the App or the Site will always be available or free of errors.

11. Ending this agreement

You can stop using the App at any time by deleting it. We may suspend or end your access to online features if you seriously or repeatedly break these Terms. Sections that by their nature should continue (such as 4, 8, 12, 13 and 15) survive termination.

12. Disclaimer

To the extent permitted by law, the App and the Site are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits any rights you have as a consumer that cannot be excluded by law.

13. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of data, progress or Virtual Items, arising from your use of the App or the Site. Our total liability to you for any claim relating to the App or the Site is limited to the amount you paid for the App and in-app purchases in the 12 months before the claim, or USD 50, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded by law.

14. Apple App Store terms

If you downloaded the App from the Apple App Store, you also agree to the following:

• These Terms are between you and us only, not Apple. We, not Apple, are responsible for the App and its content.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• We, not Apple, are responsible for handling any claims relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, consumer protection claims, and intellectual property infringement claims.
• You confirm you are not located in a country subject to a U.S. Government embargo or listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where these Terms are silent, Apple's Licensed Application End User License Agreement applies.

15. Governing law

These Terms are governed by the laws of Nepal. Any dispute arising from these Terms, the App or the Site will be subject to the jurisdiction of the courts of Nepal, unless the mandatory consumer laws of your country give you the right to bring a claim in your local courts. Before starting any formal dispute, please contact us so we can try to sort it out informally.

16. Changes to these Terms

We may update these Terms from time to time. We'll change the “Last updated” date above and, for significant changes, give notice in the App or on the Site. If you keep using the App after changes take effect, you accept the updated Terms.

17. Contact

B&B Studio, Nep Tech Pal, Nepal
Email: support@neptechpal.com.np
Or use our contact form.