How can we help?

Your progress is saved on your device, automatically, as you play. There is no account to create or sign in to. Because the save lives on your device, deleting the app removes your progress too, so please keep the app installed if you want to keep your towns. Your progress may also be included in your normal iPhone backups, depending on your device settings.

Open the game, tap Settings and choose Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. Permanent purchases such as No-Ads are restored. Consumable items, like gem packs, are used up when spent and cannot be restored.

Buy the No-Ads purchase in the in-game Shop to remove ads. It is linked to your Apple Account, so if you reinstall the game or move to a new iPhone, use Settings > Restore Purchases to get it back.

Open Settings in the game and edit your leaderboard name. Names must be 3 to 16 characters, using letters, numbers, spaces, hyphens or underscores. Your new name appears on the leaderboard the next time your score is sent.

Email support@neptechpal.com.np with the Player ID shown in the game's Settings screen and ask us to delete your data. We will remove your leaderboard entry and any support messages linked to you, and confirm by email. Game progress stored on your device can be removed at any time by deleting the app. See our Privacy Policy for details.

First, close and reopen the game, then try Settings > Restore Purchases. If it still hasn't arrived, contact us with the item name and the date of purchase. Payments and refunds are handled by Apple, so you can also request a refund at reportaproblem.apple.com.

The first time you play, iOS asks whether the app may track your activity. You can change this at any time in your iPhone's Settings > Privacy & Security > Tracking. If you say no, you'll still see ads, just less personalised ones.