Privacy Policy

• Who we are
• What we collect
• Advertising
• Purchases
• How we use data
• Sharing
• Retention
• Your choices
• Children
• Contact

1. Who we are

B&B Studio is the game studio of Nep Tech Pal, a company based in Nepal (“we”, “us”, “our”). This policy explains what information we handle when you play our games, including Pocket Builders (the “App”), and when you use this website at games.neptechpal.com.np (the “Site”). We are responsible for the personal data described here.

If you have any question about this policy, write to support@neptechpal.com.np.

2. What we collect

Game progress (stays on your device)

Your towns, coins, gems, upgrades, pets, settings and other progress are saved locally on your device. We do not run game accounts and we do not upload your save file to our servers. Deleting the App deletes this data. Your device may include it in your own iCloud or computer backups, which are controlled by you and Apple.

Online leaderboard

When the App is online, it may send your score to our leaderboard. For each player we store:

• a random anonymous player ID generated by the App on your device (it is not your name, Apple Account, phone number or advertising identifier);
• the nickname you choose for the leaderboard;
• your score, level and current town;
• the time the entry was last updated.

Your nickname, score, level and town are shown publicly on the leaderboard in the App and on this Site. Please don't use your real name or anything personal as a nickname. Your player ID is not shown publicly; it appears in the App's Settings screen so you can quote it to us.

Support and contact messages

When you use the contact form or email us, we store your name, email address, the topic and your message, so we can answer your request. To protect the form from spam and abuse, we also store a one-way hashed version of your IP address together with the time you sent the message. The hash cannot practically be turned back into your IP address and is used only to limit how many messages can be sent in a short time.

Website visits

The Site does not use advertising or analytics cookies. It may remember your light or dark theme choice in your browser's local storage; this never leaves your device. Our hosting provider, Cloudflare, processes technical data such as IP addresses and request details in order to deliver the Site and protect it from attacks. The Site loads fonts from Google Fonts, which means your browser connects to Google's servers when you visit.

What we don't collect

We do not ask you to sign up, and we do not collect your name, email address, contacts, photos, precise location or payment card details through the App.

3. Advertising (Google AdMob)

Pocket Builders is free to play and shows ads provided by Google AdMob. To deliver and measure ads, prevent fraud and limit how often you see the same ad, the Google Mobile Ads SDK may collect information such as your device type, operating system, IP address, approximate location derived from IP, and how you interact with ads.

• Tracking permission. On iOS, the App shows Apple's App Tracking Transparency prompt. Google may use your device's advertising identifier (IDFA) for personalised ads only if you allow tracking. If you choose “Ask App Not to Track”, the identifier is not available to the App or to Google, and you will see ads that are less personalised. You can change your choice at any time in iPhone Settings > Privacy & Security > Tracking.
• Consent in applicable regions. If you are in the European Economic Area, the United Kingdom, Switzerland or another region where consent is required, the App uses Google's User Messaging Platform (UMP) to ask for your consent before personalised ads are shown. You can review or change your choice from the App's Settings where available.
• No-Ads purchase. You can remove ads with the No-Ads in-app purchase.

Google acts under its own privacy policy. You can learn how Google uses data from apps that use its services at policies.google.com/technologies/partner-sites.

4. In-app purchases

Purchases in the App are processed entirely by Apple through the App Store. Apple handles your payment details; we never see or store your card number or billing address. We receive only the information needed to confirm that a purchase is valid and to unlock the item for you, such as the product purchased and a transaction reference. Apple's handling of your data is described in Apple's privacy policy at apple.com/legal/privacy.

5. How we use information

• To run the leaderboard and show rankings in the App and on the Site.
• To answer your support, privacy, business or press requests.
• To show ads that keep the game free, and to deliver purchases you make.
• To keep our services secure and stop spam, cheating and abuse.
• To comply with the law.

Where the law requires a legal basis, we rely on: performing the service you ask for (leaderboard, support, purchases); our legitimate interests in running a fair, secure and free-to-play game; and your consent where it is required (for example, personalised ads).

6. Sharing

We do not sell your personal data, and we do not share it for cross-context behavioural advertising except through the ads you allow as described above. We share data only with:

• Service providers who help us run our services, such as Cloudflare (hosting and database for the Site, leaderboard and contact form) and our email provider for replying to you;
• Google, as the ad provider within the App;
• Apple, for App Store purchases;
• Authorities, if the law requires it, or to protect the rights and safety of our players and our company.

Our providers may process data in countries other than your own, including outside Nepal. Where this happens, we rely on the provider's contractual and security commitments to protect it.

7. How long we keep data

• Game progress: on your device until you delete the App.
• Leaderboard entries: for as long as the leaderboard runs, or until you ask us to delete them.
• Support messages: for as long as needed to resolve your request, and then for up to 12 months in case you follow up, after which we delete them.
• Hashed IP addresses from the contact form are kept with the message and deleted along with it.

8. Your choices and rights

You can ask us to access, correct or delete the personal data we hold about you. Depending on where you live, you may also have the right to object to or restrict certain processing, to data portability, and to complain to your local data protection authority.

Deleting your data

Email support@neptechpal.com.np with the Player ID shown in the App's Settings screen and tell us what you'd like deleted. We'll delete your leaderboard entry and any support messages linked to you, and confirm by email, normally within 30 days. Your local game progress can be deleted at any time by deleting the App.

You can also change your leaderboard nickname in the App's Settings, and manage ad tracking as described in section 3.

9. Children

Pocket Builders is a game for a general audience and is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has sent us personal information, for example through the contact form, please contact us and we will delete it.

10. Security

We use reasonable technical and organisational measures to protect the data we hold, including encrypted connections (HTTPS), signed score submissions and access controls on our database. No method of transmission or storage is completely secure, but we work to protect your information and to keep what we store to a minimum.

11. Changes to this policy

We may update this policy as our games and services change. When we do, we'll update the “Last updated” date above, and for significant changes we'll give notice in the App or on this Site.

12. Contact

B&B Studio, Nep Tech Pal, Nepal
Email: support@neptechpal.com.np
Or use our contact form.